To help you plan your stay at Atlas Kasbah ecolodge, here are the answers to the most frequently asked questions (FAQ).

BOOKINGS & PAYMENTS

Best prices guaranteed

You are on the official Atlas Kasbah ecolodge website giving access to the best rates. The special offers only apply to bookings on our site.

Provisional booking

Rooms cannot be provisionally booked. Please book via our booking platform. Your booking will be confirmed once you have entered your card details.

You will receive an immediate confirmation by e-mail.

Breakfast option

Breakfast is available as an option to see the prices click here

Payments

The payment will be made upon arrival at the ecolodge.
We accept cash and money wires in Euros and Moroccan dirhams and the payments with Visa card. The payment will be made upon arrival of the clients, this excludes any items consumed during your stay.

Cancellations

Cancellation fees for individual reservations are as follows:

  • Cancellation more than 15 days before the start of the stay: free of charge.
  • Cancellation 8 to 15 days before the start of the stay: Cancellation fees are 50% of the cost of the booking.
  • Cancellation 3 to 7 days before the start of the stay: Cancellation fees are 80% of the cost of the booking.
  • Cancellation less than 3 days before the start of the stay: Full cost of the booking is charged.

These conditions do not apply to group bookings, please contact us for details.

Taxes

Prices include VAT. However, tourist taxes are additional and payable at the ecolodge reception. These are passed on in whole to the government administration and do not concern ecolodge services.

ROOMS

Room characteristics

The ecolodge has 12 rooms: 8 double or twin rooms, one triple room and 3 family suites.
The rooms are spacious ranging from 30 m2 to 55 m2.

Check-in / Check-out times

We do our utmost to minimise your waiting time.
If your room was not occupied the night before, it will be ready in the morning of your arrival.
Otherwise we will make every effort to make it available as soon as possible after meticulous cleaning.
Departing guests must clear their rooms by midday at the latest, so that they can be ready for arriving guests by 3pm.

Late departure

Depending on arrivals, it may be possible to keep the room on the afternoon of departure. Please ask at reception on the day of departure.

Heating / Air conditioning

Upper rooms in the towers and the family rooms are fitted with air conditioner and heater combos.
Standard and traditional rooms are provided with a free-standing heater or fan.

Bathrooms

The bathrooms are decorated with Tadelakt plaster. They include a washbasin, shower and shaving mirror.
A hairdryer is available on request at reception.
We supply a block of traditional soap, black soap, plant-based shampoo and ghassoul.

Views from rooms

All rooms and suites have a panoramic view of the Argan woodland. Tower rooms have a view in two directions.

DIRECTIONS

Coming to Agadir

Click here for details on how to get to Agadir by plane, bus or car.

Airport shuttle

We have a partnership with an accredited transport company and special rates. To organise transfer we need to know the flight number, airline, departure airport and scheduled arrival time. For transfers from Marrakesh and Essaouira, please contact us for rates.

Parking

We offer free secure parking.

DINING

Restaurant opening times

The restaurant is open for breakfast from 8am to 10:30am, lunch from midday to 2pm and dinner from 7pm to 9pm. Lunches and dinners must be booked in advance that morning because all meals are prepared from fresh food.
If you require dinner on the day of arrival, please notify us by e-mail the night before at the latest.

Menus

All meals are set menus of Moroccan cuisine.

Breakfast

Breakfast is served in the restaurant not in rooms.

Restaurants in Agadir

We can provide recommendations for restaurants in Agadir.

Special diets

We offer a vegetarian option every day and can provide vegan meals for several days. Please specify on booking.

Menu for non-resident guests

A menu is available for non-resident guests. Choices must be confirmed the day before by e-mail or telephone.

Closure of the outside gate

The outside gate is closed from 11pm. Please return to the ecolodge before this time.

EVENTS

Installations

The ecolodge has a meeting room with a superb view of the Argan woodland. For further information, see the following pages:

Business meetings

Weddings & Receptions

EXPERIENCES

Activities and leisure

The various activities we offer should be booked at reception the day before at the latest. Please contact us for the list of activities and rates.

Pool

The pool is a salt-water pool, access is included. It is open all year round from 7am to 7pm. It is unheated.

Excursions

Click here for details of sites to visit around the ecolodge. Our accredited transport provider offers these outings. Please contact us for recommendations of places to visit and rates.

Ecolodge spa

The Eilaj holistic spa is open from 9:30am to 7pm. More information on : www.spaholistiqueeilaj.com

Welcoming children at the ecolodge

We are delighted to host family stays. Cots are available as are children’s menus at no extra charge.

Click here for further information.

MISCELLANEOUS

Internet

Free Wi-Fi is available in all public areas.

Temperatures in Agadir, Morocco

Average temperatures in Agadir are available on the following website:

https://www.accuweather.com/en/ma/agadir/245771/weather-forecast/245771

Non-smoking establishment

The ecolodge is a non-smoking establishment. However, ashtrays are available on terraces where smoking is permitted.

Laundry service

We can take your laundry and ironing and return it the next day.

Towels

We supply towels in the bathrooms and others by the pools. They are for use in the ecolodge and must not be taken to the beach.

Reception

Reception is open from 9am to 8pm.

Luggage room

A luggage room is available at reception if you arrive before your room is ready or if you wish to leave your luggage after moving out of your room. This service is free of charge.

Pets

Sorry we cannot accept pets.

GROUP BOOKINGS

Offers

We can receive groups of up to thirty people in our 12 rooms and suites.
You can book rooms or exclusively hire the whole ecolodge.
Please contact us for a quote.

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