Bookings are only definitive when confirmed in writing by Atlas Kasbah. Once written confirmation is issued, the reservation is considered to be definitive, implying approval of the terms and conditions of sale for the stay.

Payment is to be made on arrival. Extras and supplements are to be settled before departure.

Payment is accepted using Visa or MasterCard, bank transfer or cash. The reference currencies are Dirhams and Euros.

The guests are kindly requested to observe the Ecolodge’s policies (health and safety instructions, legal requirements upon check-in…).

Check-in is from 3pm.

Departing guests must clear their rooms by midday. Otherwise they will be charged for an extra day.

In the event of departure before the end of the stay as booked, the full initial booking will be charged, unless it has been possible to relet the room.

Any booking changes or cancellations by guests can only be taken into account if we are informed in writing before the period specified below (see cancellation conditions), based on the date of reception of notification.

Changes and cancellation cannot be accepted over the phone.

Payment is still due in the event of late cancellation or “no show”. The amounts due in the event of cancellation depend on the notice given as specified below.

• Cancellation more than 15 days before the start of the stay: free of charge.
• Cancellation 8 to 15 days before the start of the stay: cancellation fees are 50% of the cost of the booking.
• Cancellation 3 to 7 days before the start of the stay: cancellation fees are 80% of the cost of the booking.

Cancellation less than 3 days before the start of the stay: full cost of the booking is charged.